Shipping & Payment

Shipping & Payment

Shipping & Payment

Shipping & Delivery Experience

At RockHer, we believe that the journey of your jewelry is just as important as the piece itself. Our shipping process is designed with one goal in mind: ensuring your purchase arrives safely, securely, and with total peace of mind.

Our Commitment to Security

To guarantee the integrity of your delivery, we have established the industry's most meticulous handling standards:

  • Insured Express Shipping: Every order is shipped via FedEx Priority Overnight® and is fully insured until it reaches your doorstep.
  • Secure Packaging: Each item is carefully packed under HD video surveillance and sealed with our signature tamper-evident tape. This ensures that your jewelry remains untouched from our hands to yours.
  • Signature Confirmation: For your protection, a direct signature is required for all deliveries. This ensures your package is handed directly to you or an authorized recipient.

Receiving Your Package

We want your unboxing experience to be perfect. When your package arrives:

  1. Inspect the Seal: Please take a quick moment to check the outer packaging.
  2. Peace of Mind: If you notice any unusual signs of handling or damage to the box, simply decline the delivery and contact our concierge team at info@rockher.com. We will take care of the rest.

Enhanced Protection with Route

While we provide comprehensive insurance during transit, we’ve partnered with Route to offer an extra layer of care. By selecting Route at checkout, your purchase is protected even after delivery—covering instances of loss or theft after the package has been signed for.

  • Seamless Tracking: Follow your order's journey in real-time via the Route mobile app.
  • Swift Support: In the rare event of a delivery issue, Route provides a streamlined resolution process to ensure you are never left without an answer.

FLEXIBLE PAYMENT & FINANCING

We offer a variety of secure and convenient ways to bring your RockHer piece home.

Payment Methods

We accept all major credit cards including Visa, MasterCard, and American Express. For a faster checkout, you can also use:

  • Digital Wallets: Apple Pay, Google Pay, Amazon Pay, and Venmo.
  • PayPal: Securely complete your transaction through your PayPal account.
  • Bank Wire: Choose this option for a 2% additional discount on your entire order. Instructions will be sent immediately after checkout.

Financing Options

Your dream ring should fit your budget perfectly. We offer several flexible ways to pay over time:

  • Affirm: Enjoy 0% APR financing for 3, 6, or 12 months for qualifying customers.
  • Shop Pay Installments: Split your purchase into four easy payments or choose a monthly plan.
  • Progressive Leasing: A convenient lease-to-own program with automatic deductions from your checking account.

EXCLUSIVE DISCOUNTS & OFFERS

Military & First Responders

At RockHer, we are deeply honored to serve those who serve us. We offer exclusive discounts for active duty, retired military, police, firefighters, and healthcare heroes.

  • Verification is simple and secure via the GovX ID app in your cart.
  • This discount applies to all jewelry items (excluding loose diamonds).
  • Note: If a sitewide sale is active, we will top up your discount to ensure you receive our best possible rate (up to 40% total).

International Orders

We joyfully ship worldwide! Please note that international orders may be subject to local import duties and taxes as determined by your country's customs office. These fees are the responsibility of the recipient.

A Note on Promotions

We love rewarding our community! Please remember to apply your coupon codes at checkout, as they cannot be applied retroactively. Our promotions typically apply to jewelry settings; natural diamonds are excluded from standard coupon codes to maintain our competitive pricing.

Our Promise: We have processed thousands of orders with a near-perfect delivery record. If an incident does occur, our dedicated support team is here to advocate for you and resolve the situation fairly and quickly.